Five Ways Slow Service is Killing Your Profits

Did you know that the average American expects to wait less than ten seconds before getting a response online? Some expect even faster service. When you aren’t able to meet these needs, your business may fall behind, or even fail when compared to the competition! While things might not always be that dramatic, you can trust that slow service will affect your profits in the following five ways.

1. Abandonment—or, the “rage quit.” Ever get so frustrated that you just give up doing something because it’s taking too long? This is especially true when it “should” go faster—because it used to go faster, or because the competition does. Don’t let potential clients abandon your site because of slow speed.
2. Distraction. Today’s customer has more distractions than ever! From the constant attachment to smartphones, to smart home devices, it can be easy for a customer to get distracted—and forget about your business.
3. Challenging interface. Does your customer have to “jump through hoops” to make a purchase or schedule a service? If so, you might just lose them. Many older systems relied on complicated steps to get things done, and today’s users are more likely to just give up.
4. 404 Errors. These dreaded things are often caused by the internet provider or even the consumer’s hardware; however, some can be caused by network issues. Show these more than a few times and your customers may give up even visiting your site!
5. Hassle avoidance. Have you ever put of calling a business because you know it will be a hassle to connect with their customer service? The same is true for your customers. If your system is slow, your customer service department will be slow as well—even if you have the best staff. And those staff might just leave for another telecommunications company in NJ if they’re too frustrated!

To solve these issues, consult with an expert in telecom services in NJ. You can set up a network, troubleshoot old issues, and boost productivity in 2018!